FAQ - Frequently Asked Questions
Ordering Questions
Technical Questions
Installation Questions

Our FAQ is organized into the three sections noted above. If you need more help please use our
Help Form or call toll-free (877) 426-7654

Installation Questions

How do I remove Insolia Inserts?
You may need to remove Insolia Inserts, either to reposition them, or because they are not working for you. First, be gentle. Second, start from the Point or the "Toe End". Third, slowly peel the insert from your shoe, working from the toe towards the heel. If you start at the heel you may remove the sock liner from your shoe, so please, start at the "Toe End" and gently peel the inserts from your shoe. If you are repositioning your inserts, try to avoid touching the adhesive with your fingers as this will reduce its effectiveness.

I am having difficulty placing Insolia Inserts in my boots.
Proper placement in boots is more difficult, especially if your boots do not have a zipper or other mechanism to open them up so you can easily place and adjust your Insolia Inserts. We strongly recommend that you do not select boots for your first Insolia Inserts experience. We suggest you first try Insolia Inserts in easy to access high heels to get a feel for correct placement. This will help you in installing Insolia Inserts in boots.
Boots are a good reason to look at shoes with Insolia built in by the manufacturer.

What shoes work best with Insolia Inserts?
Insolia Inserts work best in high heels that are at least 1 1/2 inches, (40 mm) high.
The benefit of Insolia Inserts is most apparent in high heels that are uncomfortable after a few minutes wear. With this type of high heel the benefit of Insolia Inserts can be noticed almost immediately.
If you put Insolia Inserts in shoes that are already comfortable, the benefit of Insolia Inserts will be noticed over the course of the day - that is, you will be able to wear your high heels longer before they begin to hurt.

Are Insolia Inserts affected by what stockings I wear?
Insolia Inserts are not affected by the presence or absence of socks, stockings, panty hose, etc.

I use a lotion on my feet, is this a problem for Insolia Inserts?
Shoes absorb lotions and creams used on feet. When this happens, it can be difficult to get the Insolia Inserts to stay in your high heels because the lotion absorbed into the insole stops the Insolia Insert's adhesive from sticking. You may be able to solve this problem by cleaning the inside of the shoe with a leather or vinyl cleaner to remove any lotion or cream that has been absorbed into the insole. Make sure to allow adequate time (overnight) for the insole to dry out prior to applying the Insolia Insert. The best solution is to use Insolia Inserts in shoes that have not been in contact with lotions or creams.